Benefits:

Competitive salary
Opportunity for advancement
Training & development

Benefits/Perks:

Initial and ongoing training
Competitive compensation
Paid holidays and vacation
Indoor and comfortable working environment

Company Overview:
PIP Marketing, Signs and Print is a dynamic and innovative printing and sign shop dedicated to delivering high-quality products and exceptional customer service. With a focus on creativity and precision, we help businesses and individuals bring their ideas to life through our wide range of printing and signage solutions.

Job Summary:

We are seeking a passionate and customer-focused individual to join our team as a Customer Experience Advisor. As the face of our brand, you will play a crucial role in ensuring every customer interaction is positive and memorable.

Responsibility Overview:
- Welcome and assist customers in-store, over the phone, and via email, providing expert guidance on our products and services
- Collaborate with customers to understand their needs and preferences, offering tailored recommendations and design solutions
- Manage orders from inception to completion, ensuring accuracy and timeliness in delivery
- Handle customer inquiries, concerns, and complaints with professionalism and efficiency, striving to resolve issues to the customer's satisfaction
- Collect feedback from customers to identify areas for improvement and implement strategies to enhance the overall customer experience
- Maintain a clean, organized, and inviting store environment

Skills we are looking for:
- Previous experience in customer service or retail, preferably in a printing or signage environment
- Strong communication skills, with the ability to engage with customers effectively both in person and digitally
- Excellent problem-solving abilities and a proactive approach to addressing customer needs
- Detail-oriented with a commitment to delivering high-quality work
- Proficiency in using computer software and systems for order management and design (experience with Adobe Creative Suite is a plus)
- Enthusiasm for learning and adapting to new technologies and industry trends

Skills desired, but not required:

Previous experience in business to business
Printing and signage experience
Understanding of direct mail and automated marketing
Experience with PrintSmith or PrintersPlan

Compensation: $17.00 - $19.00 per hour

We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.

If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is PIP and its independent franchisees. PIP is a leading industry provider of printing, signs and marketing services, but we’re less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard…and play harder. It’s part of our DNA.

With several career paths to choose from – sales, marketing, design, production, operations – no matter the role you choose, you’ll be working in an organization that cares about you. At PIP you can make a difference.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIP.

(if you already have a resume on Indeed)